Frequently asked questions
How do I add new client signing up for your services. What do I need to provide you with?
Welcome to our awesome portfolio of extraordinary clients! First off, we’ll jump on a call with you to brief you on what’s next. Since we know that each brand out there is unique, we’ll need the basics, i.e - logo formats, a filled briefing form, your branding guidelines and current database of images if you have one, as well as the login details to your social media channels.
How is my privacy secured when sharing my business details with you?
Any information you share is declared sensitive and is kept strictly confidential. When it comes to releasing personal information, we will often recommend that you only share via protected documents such as an online form that can only be accessed by our team, and yourself of course.
How do I know which social media platforms are right for me?
You don’t have to! Here at Eureka Creates, we’ll work with you to find the best strategy for your brand. We never want you to over extend on social media (or your budget) so we will give you honest feedback on where we think you need to be and help you figure out what’s truly best for your business.
Who will be working on my account?
You will be assigned a dedicated social media specialist. This person is a social media marketing expert who is likely to have worked with clients similar to your industry. This person will be your main point of contact. In addition, each social media specialist reports to a Director, who reviews all deliverables before it is sent to you. This is to ensure that you receive quality work and to avoid complex situations.
What is content marketing?
What is LinkedIn marketing?
What is Branding?
Branding goes beyond just a logo and visual identity. It is about creating a brand universe for the company, which comes as a result of a clear and precise, well-thought-out brand positioning strategy, one that reflects the organisation’s product & service offerings, its long-term vision and values. It comprises the logo and all kinds of graphic elements that make up the brand’s visual identity, as well as its “brand voice”, also known as the brand manifesto.
What is the difference between organic and paid social media approach?
Why should I choose Instagram Marketing?
70% of your customers are looking you up on Instagram RIGHT NOW. Is your Instagram account passing on the right information you want your customers to know? Does it convince them to buy your product/service from you? Besides that, Instagram is the fastest growing social media platform at the moment. It will help you increase your client retention as well as attract new potential clients and consequently boost your brand reputation!
How will you grow my followers?
We will grow your relevant followers (read: potential leads) by using an organic approach. We can implement multiple humanized techniques without the need for an advertising budget. All that while maintaining the authenticity of your company. More information on our tailored approach will be given in our free consultation meeting with you!
What is social selling?
Social selling is the art of using social media to find, connect with, understand, and nurture sales prospects. It’s the modern way of developing meaningful relationships with potential customers, making you the first person or brand a prospect thinks of when they’re ready to buy.
What is organic growth?
Instagram organic growth is a strategy that will help you obtain more visibility without having to spend buckets of money on ads. We interact daily with people who could be potential customers, sparking their interest and keeping you top-of-mind. When it’s time for the purchase decision, they will consider your product/service first!
How will you create content that fits my business?
I am a charity/ non-profit organization. Are you able to help me for free?
We’re all about changing the world for the better. Please do not hesitate to contact us if you’re a non-profit organization. We’re always looking at ways to help those under financial pressures
In what currency do you charge?
Can I cancel my membership at any time?
You can give your notice at any time and there is no long term commitment! We offer initial service agreement terms of 3 months. After the initial service agreement term is complete, your account will be serviced on a month-to-month basis. You have the option to cancel anytime after the 3 month service agreement with a 30 day notice. After 30 days, we will cancel all services and return any information we have back to you.
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